ServiceNow Solutions Architect V

Essential Duties And Responsibilities

• Lead end-to-end ServiceNow architecture, solution design, and implementation strategy; own the platform roadmap from discovery through go-live and optimization.
• Direct delivery teams (developers, functional analysts, administrators, testers) on complex, multi-module implementations (ITSM, CSM, HRSD, GRC, FSO, etc); ensure adherence to ServiceNow best practices and platform governance.
• Engage C-suite (CIO, CTO, CFO, business unit leaders), IT leadership (Senior Directors, Directors, Release Train Engineers), and cross-functional business stakeholders to define strategic platform vision, business outcomes, and change management; serve as the trusted technical advisor on ServiceNow strategy and organizational impact.
• Define scalable, secure, and maintainable architecture solutions for ServiceNow modules, integrations, and custom applications.
• Design platform architecture, data models, integration patterns, and data governance frameworks aligned with client regulatory and operational requirements in partnership with other IT teams.
• Collaborate with IT project managers and business analysts to translate business requirements into ServiceNow solution designs and detailed user stories.
• Ensure solution alignment with enterprise architecture, business needs, and platform best practices.
• Review technical design documents, data models, and integration patterns for quality and compliance.
• Lead scope management, risk mitigation, and escalation resolution on complex implementations; drive accountability for schedule, technical quality, and business outcomes.
• Partner with IT project managers, implementation partners, developers, and systems integrators; coordinate delivery across internal and external teams to ensure alignment, knowledge transfer, and sustainable handoffs.
• Assess existing ServiceNow instances (e.g., CMDB/CSDM health, configuration debt, data model governance, upgrade readiness); recommend remediation and optimization strategies.
• Participate in and/or lead governance boards, steering committees, and strategy forums; serve as the primary escalation point for technical strategy, business alignment, and change management decisions.
• Develop proof-of-concept demonstrations, technical specifications, and detailed business cases quantifying platform value and organizational outcomes.
• Coach and mentor junior architects, functional leads, and delivery teams on ServiceNow best practices, design patterns, and implementation methodology.

Qualifications

• Bachelor's degree in computer technology or equivalent combination of education and experience
• Eight (8) or more years of experience in ServiceNow Platform Expertise (Primary Focus), preferably in ServiceNow solution architecture, implementation, and delivery.
• Eight (8) or more years of hands-on experience designing and implementing ServiceNow solutions across multiple product lines (ITSM, CSM, HRSD, GRC, FSO, SAM, or equivalent)
• ServiceNow Certified Technical Architect (CTA) Certified Master Architect (CMA) Enterprise Architecture Certification
• Strong experience with ServiceNow Financial Services Operations (FSO), Software Asset Management (SAM) modules, Third-Party Risk Management (TPRM), SPM, or AI.
• Strong knowledge of core ServiceNow platform capabilities: application configuration, scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MuleSoft), workflow design, and data modeling
• Strong written communication; ability to develop compelling business cases, technical specifications, executive summaries, and board presentations
• Ability to manage delivery teams (5-50 people across functional and technical disciplines); drive accountability for schedule, quality, and business outcomes
• Skilled at leading 3+ complex, multi-year ServiceNow implementations from design through go-live and post-go-live optimization
• Skilled at distilling complexity into clear narratives; ability to quantify platform value and organizational impact (operational efficiency, cost reduction, business process improvement)
• Skilled with consulting or systems integrator background, advising clients on platform strategy
• Experience with published thought leadership (blog posts, industry papers, conference presentations) on ServiceNow implementation or digital transformation
• Knowledge of core commercial business functions and workflows that ServiceNow supports (finance, operations, IT service delivery, HR)
• Knowledge of Bravium and the governance platform
• Knowledge of multi-divisional or multi-geography operating models and how ServiceNow scales across complex organizational structures