ServiceNow Solution Architect - ITAM

Job Summary

The ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM).

Role & Responsibilities

• Collaborate and advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.
• Architect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.
• Oversee platform security, data integrity, and compliance with organizational and industry standards.
• Provide strategic recommendations on technical best practices and industry trends.
• Mentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards.
• Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.
• Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization.
• Participate in pre-sales activities, including project sizing, scoping, and client demos.
• Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides.
• Promote a positive work culture and continuous learning within the team.
• Proactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.
• Collaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.
• Actively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.

Job Requirements

• Minimum Requirements:
• Bachelor’s or Master’s degree in an IT-related discipline, or minimum seven (7) years of relevant experience.
• Five (5) plus years as a lead developer or technical architect, with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules.
• Deep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM).
• Experience with Normalization Data Services configuration, import sets, transform maps, and external data sources.
• Proficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.
• Strong knowledge of platform security and integration best practices.
• Excellent communication, leadership, and stakeholder management skills.
• Willingness to travel (up to 15%) and adapt to changing office environments.
• Preferred Certifications:
• ServiceNow Certified Implementation Specialist – SAM (CIS-SAM)
• ServiceNow Certified Implementation Specialist – HAM (CIS-HAM)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)
• ServiceNow Certified Application Portfolio Management (CIS-APM)
• ServiceNow Certified Data Foundations
• ITIL Foundation or higher
• ServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA)

Target Compensation

The target compensation for this role will be $150- $170 USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

Success Criteria (First 6 Months)

• Lead delivery architecture on 2-3 ServiceNow engagements for ITAM
• Meet or exceed delivery KPIs
• Support 2-3 successful presales engagements
• Refined and published updates to ServiceNow ITAM Offerings
• Defined, validated, and established at least two AI offerings for clients

Organizational Alignment

The ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology. Collaborate regularly among the broader ServiceNow and IT Portfolio Management teams. Coordinate with sales teams to support pre-sales engagements with clients. Working with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients. Open communication and regular meeting cadence maintained with delivery leaders.