Servicenow Solution Architect (IRM/GRC - AI/ML)

About the role

Provide technical advice and guidance to early adopter customers on utilizing ServiceNow's Gold Standard Implementation Packages to reduce time-to-first-use. Collaborate with cross-functional teams to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities.

Responsibilities

• Stay up-to-date with industry trends and emerging technologies in GenAI and AI Agents.
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation.
• Aid the Enablement team and Partner team with Enablement and Training material.
• Co-drive pilots with ServiceNow's early adopter customers (enterprise clients and Systems Integrators).

Requirements

• 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred).
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred.
• ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred.
• Experience putting ServiceNow enterprise implementations and deployments into production is a must-have.
• At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred.
• Proven track record of driving customer satisfaction through innovative technology solutions on the ServiceNow platform.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong analytical and creative problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with Agile methodologies and experience working in an Agile environment.
• Strong problem-solving skills and ability to work independently or as part of a team.
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships.
• Customer-focused mindset and commitment to delivering high-quality results.
• Must be able to travel up to 50% annually.

Qualifications

Must have a Bachelor's degree in Computer Science, Information Technology, or a related field.

Skills

• ServiceNow Platform expertise
• Artificial Intelligence, Machine Learning, or Data Science experience
• Agile methodologies
• Communication and interpersonal skills
• Problem-solving skills
• Industry connections

Benefits

Remote work option, professional development opportunities, competitive compensation package, and a supportive company culture.

Pay

$100,000 - $120,000 annually

Schedule

Full-time position with occasional travel required.