ServiceNow Solution Architect

Roles & Responsibilities

• Conduct workshops with business and IT stakeholders, gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.
• Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams.
• Define data, models, integrations, workflows, and UI experiences across ITSM and ITOM modules.
• Implement technical implementations across ITOM (Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams.

Requirements

• Knowledge & Mentorship: Guide and mentor development teams, BA teams, and platform administrators. Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning

• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required.
• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap.

Pay

Salary Range: $160,000-$210,000 a year