ServiceNow Software Asset Management Technology and Data Specialist

Key Responsibilities

• Configure, maintain, and enhance ServiceNow SAM Pro modules, including: Software models, license metrics, and entitlement mappings
• Reconciliation rules and normalization processes
• Custom allocations and consumption rules
• Optimize SAM Pro functionality to support publisher-specific requirements (e.g., IBM sub-capacity, SaaS, and user-based licensing)

SAM Data Ingestion, Transformation & Governance

• Own end-to-end data lifecycle across SAM Pro data domains, including (and not limited to): Entitlements (contracts, licenses), Installations, usage, and configuration data
• Design and manage ingestion pipelines
• Establish and maintain data models supporting license compliance and reporting
• Define and enforce data quality controls (completeness, accuracy, timeliness)

SAM Data Model & Table Management

• Maintain and optimize core ServiceNow SAM Pro tables, including: Software Entitlements and Contracts, Software Models and Catalog, User, Device, and Subscription records
• Ensure proper relationships between configuration items (CIs), assets, and SAM records to prevent data fragmentation or audit exposure
• Software License Compliance & Reconciliation
• Enable configuration and support reconciliation engine processes to produce accurate Effective License Positions (ELPs)
• Identify and remediate data or configuration gaps impacting compliance posture or optimization opportunities

Integration & Cross-Platform Collaboration

• Partner with ServiceNow Platform, CMDB, Security, and Procurement teams to align data sources and governance models
• Ensure seamless integration between SAM Pro and upstream/downstream systems (e.g., discovery tools, Oracle Contract Management, SaaS platforms)

Continuous Improvement & SAM Maturity

• Drive enhancements to SAM Pro processes, automation, and data quality frameworks
• Maintain awareness of ServiceNow platform capabilities, SAM Pro feature updates, and industry best practices