ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location
About the role
As a ServiceNow Consulting Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.
Responsibilities
- Lead the build and deployment of AI-native solutions
- Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth
- Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
- Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
- Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Provide direction and feedback to team members, ensuring successful task completion
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- No less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist
- 2-5 years experience with Moveworks platform selling and/or implementing
- Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)
Qualifications
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Proven ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
Skills
- Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
- Expertise in deploying and managing Moveworks plugins and connectors, including designing, training, and optimising AI-powered workflows for tailored user experiences
- Strong foundation in prompt engineering, including crafting effective prompts for large language models (LLMs) and optimising AI responses for business context
- Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
- Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Experience in creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
Benefits
Base salary range for this role in the US is $142,600 to $261,500. Base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
EY offers a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Learn more about what it means to be a part of EY’s team-led and leader-enabled hybrid model, and join us in shaping your future with confidence.