ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location

About the role

As a ServiceNow Consulting Manager at EY, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll play a leading role in enabling AI-driven transformation across user experience, agentic workflows, and robust AI governance frameworks. You will collaborate closely with our clients to implement AI-native solutions and drive innovation through the design and development of cutting-edge solutions and assets.

Responsibilities

• Lead the build and deployment of AI-native solutions
• Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies addressing complex business challenges and unlocking new opportunities for growth
• Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Provide direction and feedback to team members, ensuring successful task completion

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• No less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist
• 2-5 years experience with Moveworks platform selling and/or implementing
• Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)

Skills

• Act as an engagement or workstream lead across all aspects of a ServiceNow AI project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Build and foster client relationships and demonstrate the value of EY services
• Provide guidance and industry leading practice expertise for ServiceNow AI capabilities such as NOW Assist, Moveworks, AI Control Tower implementations, including how specific business objectives can be met through process and AI driven transformation
• Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
• Expertise in deploying and managing Moveworks plugins and connectors, including designing, training, and optimising AI-powered workflows for tailored user experiences
• Proven ability to configure and integrate Moveworks for automated ticket resolution, leveraging conversational AI and workflow automation across enterprise environments
• Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
• Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Experience in creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

Qualifications

• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Strong foundation in prompt engineering, including crafting effective prompts for large language models (LLMs) and optimising AI responses for business context
• Demonstrated experience integrating and orchestrating multiple LLMs to enhance solution accuracy, flexibility, and scalability within ServiceNow workflows
• Proven ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

Benefits

Base salary range for this role in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

The base salary range for this role in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Application Instructions

EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities and encourages applicants with disabilities to apply. If you need a reasonable accommodation due to a disability during the application process, please contact Talent Shared Services at ssc.customersupport@ey.com.