ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location

EY · Tampa, FL · 1 wk ago

On-siteArt & Creative$143k–$262k/yrFull-time

About the role

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, you will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.

Responsibilities

Lead the build and deployment of AI-native solutions
Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
Provide direction and feedback to team members, ensuring successful task completion

Qualifications

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
No less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist
2-5 years experience with Moveworks platform selling and/or implementing
Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)

Skills

Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
Expertise in deploying and managing Moveworks plugins and connectors, including designing, training, and optimising AI-powered workflows for tailored user experiences
Proven ability to configure and integrate Moveworks for automated ticket resolution, leveraging conversational AI and workflow automation across enterprise environments
Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
Experience in leading teams and supervising others

Benefits

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Application Instructions

EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.