ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location
About the role
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, you will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.
Responsibilities
- Lead the build and deployment of AI-native solutions
- Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth
- Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
- Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
- Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
- Provide direction and feedback to team members, ensuring successful task completion
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- No less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist
- 2-5 years experience with Moveworks platform selling and/or implementing
- Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)
Qualifications
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Proven ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
Skills
- Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
- Expertise in deploying and managing Moveworks plugins and connectors, including designing, training, and optimising AI-powered workflows for tailored user experiences
- Strong foundation in prompt engineering, including crafting effective prompts for large language models (LLMs) and optimising AI responses for business context
- Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
- Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Experience in creating proposals and estimates
- Experience in creating high quality deliverables and project artifacts
Benefits
Base salary range for this role in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Pay
The base salary range for this role in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.