ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location

EY · Chantilly, VA · 1 wk ago

On-siteArt & Creative$143k–$262k/yrFull-time

About the role

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, you will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.

Responsibilities

Lead the build and deployment of AI-native solutions
Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
Provide direction and feedback to team members, ensuring successful task completion

Requirements

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
No less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist
2-5 years experience with Moveworks platform selling and/or implementing
Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)

Qualifications

Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
Proven ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
Experience leading teams and supervising others

Skills

Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
Expertise in deploying and managing Moveworks plugins and connectors, including designing, training, and optimising AI-powered workflows for tailored user experiences
Strong foundation in prompt engineering, including crafting effective prompts for large language models (LLMs) and optimising AI responses for business context
Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
Experience in creating proposals and estimates
Ability to create high quality deliverables and project artifacts

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.