ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location

About the role

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, you will spearhead EY’s AI thought leadership, shaping our strategic point of view and driving innovation through the design and development of cutting-edge solutions and assets.

Responsibilities

• Lead the build and deployment of AI-native solutions
• Partner with EY’s AI & Data (AI&D) team to define and deliver comprehensive, end-to-end AI strategies that address complex business challenges and unlock new opportunities for growth
• Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure
• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Provide direction and feedback to team members, ensuring successful task completion

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• No less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist
• 2-5 years experience with Moveworks platform selling and/or implementing
• Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower)

Qualifications

• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Proven ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Experience leading teams and supervising others

Skills

• Expertise in configuring AI Search capabilities within the ServiceNow platform, customising search relevance and integrating with knowledge management systems
• Expertise in deploying and managing Moveworks plugins and connectors, including designing, training, and optimising AI-powered workflows for tailored user experiences
• Strong foundation in prompt engineering, including crafting effective prompts for large language models (LLMs) and optimising AI responses for business context
• Practical knowledge in implementing Retrieval-Augmented Generation (RAG) techniques for improved information retrieval and contextual AI outputs
• Familiarity with foundational AI and data architecture concepts, including Model Context Protocol (MCP) and Agent-to-Agent (A2A) protocols for secure and efficient system integrations
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Experience in creating proposals and estimates
• Experience in creating high quality deliverables and project artifacts

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.