ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location

About the role

As a ServiceNow Senior Consultant at EY, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll engage with clients and internal teams to ensure successful project delivery, facing challenges that require analytical thinking and problem-solving skills.

Responsibilities

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow ITSM project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM, ServiceNow Certified Master Architect (CMA), or Certified Technical Architect (CTA).
• 1+ years of Big 4 or equivalent consulting experience.
• Proactive, innovative, and eager to contribute to team success.

Qualifications

• Strong analytical skills.
• Effective communication (written/verbal).
• Adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Skills

• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Guidance and industry leading practice expertise for ServiceNow ITSM process implementations.
• Analysis of a company’s people, process, and technology capabilities, providing leading practice recommendations and contributing insights to strategic roadmaps.
• Advice on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Knowledge of ServiceNow AI capabilities for ITSM, including Now Assist, Virtual Agent, Predictive Intelligence, AI Search, AI Agents, and AI Control Tower.
• Identification and advice on practical AI-enabled ITSM use cases.
• Translation of ServiceNow AI capabilities into measurable business outcomes.
• Leadership in client process and design sessions and facilitation of requirements workshops.

Benefits

At EY, you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Application Instructions

EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.