ServiceNow -ServiceNow IT/OT Asset Management (ITAM) - Manager - Tech Cons - Open Location

About the role

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

Responsibilities

• Lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management.
• Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant ServiceNow IT/OM Asset Management project experience.
• Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Hardware Asset Management, ServiceNow Certified Implementation Specialist – Software Asset Management, ServiceNow Certified Implementation Specialist – Data Foundations.
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.

Qualifications

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Skills

• Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Build and foster client relationships and demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Support pre-sales efforts including creating proposals and estimates.
• Create high-quality deliverables and project artifacts.

Benefits

To qualify for the role, you must have:

• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
• Experience with Armis and other OT asset tracking platforms (e.g., Nozomi).

Pay

$142,600 to $261,500

Schedule

Hybrid model with in-person work expected 40-60% of the time over the course of an engagement, project or year.