ServiceNow -ServiceNow IT/OT Asset Management (ITAM) - Manager - Tech Cons - Open Location

About the role

The opportunity involves leading ServiceNow Transformation teams in a rapidly growing area of the business. It's a client-visible role where you'll have opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships. You will grow your consulting and team leadership skills, and build relationships and experiences that will define your career.

Responsibilities

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion.
• Identify and define user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets.
• Engage in coding, programming, and creating specifications to deliver development services that align with business requirements.

Requirements

• Act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Build and foster client relationships and demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Support pre-sales efforts including creating proposals and estimates.
• Create high-quality deliverables and project artifacts.

Qualifications

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years of relevant ServiceNow IT/OM Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management
  • ServiceNow Certified Implementation Specialist – Software Asset Management
  • ServiceNow Certified Implementation Specialist – Data Foundations
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Skills

• Ability to act as an engagement or workstream lead across all aspects of a ServiceNow IT/OM Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Ability to build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Ability to provide guidance and industry leading practice expertise for ServiceNow IT/OM Asset Management process implementations, including how specific business objectives can be met through process and technology transformation.
• Ability to analyze a company’s IT/OM Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Experience with ServiceNow AI capabilities, including Now Assist, AI Agents, and AI Control Tower, and their application across ITAM, HAM, SAM, OT asset management, and CMDB-driven workflows.
• Familiarity with Armis or similar OT/IoT asset intelligence platforms to support asset discovery, risk context, vulnerability prioritization, and ServiceNow workflow integration.
• Ability to shape AI-enabled asset management roadmaps that improve asset visibility, compliance, lifecycle risk management, operational resiliency, and business value.
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Ability to support pre-sales efforts including creating proposals and estimates.
• Ability to create high-quality deliverables and project artifacts.