ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
About the role
As a ServiceNow Consulting Manager, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have the opportunity to lead complex technical initiatives, manage and deliver projects, and build and foster client relationships.
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Participate in client working sessions, leading workstreams from planning through execution and closure.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 4 - 6 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
- 15+ years of Big 4 or equivalent consulting experience.
- Proactive, adaptable, and committed to continuous improvement.
Qualifications
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs.
Skills
- Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
- Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
- Build and foster client relationships and demonstrate the value of EY services.
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
- Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Support pre-sales efforts including creating proposals and estimates.
- Create high-quality deliverables and project artifacts.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Our total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. We also offer a flexible vacation policy and EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well-being.
Pay
The base salary range for this role in the U.S. is $142,600 to $261,500. For New York City Metro Area, Washington State and California (excluding Sacramento), the range is $171,200 to $297,200. Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
We offer a flexible vacation policy where you decide how much vacation time you need based on your personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your well-being.