ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
About the role
The role involves leading ServiceNow Transformation teams in a rapidly growing area of the business. It is a client-visible role where you will have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- 5+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs.
Qualifications
- Able to act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
- Able to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
- Able to build and foster client relationships and demonstrate the value of EY services.
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
- Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery.
- Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
- Ability to support pre-sales efforts including creating proposals and estimates.
- Ability to create high-quality deliverables and project artifacts.
Skills
- Ability to solve problems and provide innovative solutions.
- Strong analytical skills.
- Excellent business acumen.
- Excellent communication skills, both written and verbal.
- Ability to build and maintain client relationships.
- Leadership and mentoring skills.
- Ability to manage and supervise a team.
- Ability to travel to meet client needs.
Benefits
Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Pay
Base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.