ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
About the role
As a ServiceNow Consulting Manager, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have the opportunity to lead complex technical initiatives, manage and deliver projects, and interact with business stakeholders to evaluate and implement business models, processes, and operations.
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions
- Track deliverable completion and project status, ensuring alignment with performance objectives
- Participate in client working sessions, leading workstreams from planning through execution and closure
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- No less than 4 - 6 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
- 15+ years of Big 4 or equivalent consulting experience
Qualifications
- Proactive, adaptable, and committed to continuous improvement
- Passionate about delivering exceptional results for clients
- Strong technical proficiency and leadership skills
Skills
- Leading teams and supervising others
- Adaptable and able to work in a dynamic environment
- Excellent soft skills including executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities
- Ability to advise clients on responsible AI adoption in HRSD
- Experience in waterfall and agile delivery models
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
Benefits
Our total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. We also offer a flexible vacation policy and support for personal/family care.
Pay
The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Most people in external, client serving roles are expected to work together in person 40-60% of the time over the course of an engagement, project or year.