ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location

About the role

As a ServiceNow Consulting Manager at EY, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have the opportunity to lead complex technical initiatives, manage and deliver projects, and build relationships with clients.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Participate in client working sessions, leading workstreams from planning through execution and closure.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 15+ years of Big 4 or equivalent consulting experience.

Skills

• Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
• Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Support pre-sales efforts including creating proposals and estimates.
• Create high-quality deliverables and project artifacts.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Support waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).

Benefits

At EY, you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

Equal Opportunity Employer

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.