ServiceNow -ServiceNow Enterprise Service Mgmt (ESM) - Manager - Tech Cons - Open Location
About the role
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Responsibilities
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Requirements
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Qualifications
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
- 1+ of the following ServiceNow certifications: ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- 5+ years of Big 4 or equivalent consulting experience.
Skills
- Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
- Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
- Build and foster client relationships and demonstrate the value of EY services.
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
- Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
- Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Support pre-sales efforts including creating proposals and estimates.
- Create high-quality deliverables and project artifacts.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Benefits
- Comprehensive compensation and benefits package.
- Flexible vacation policy.
- Medical and dental coverage.
- Pension and 401(k) plans.
- Wide range of paid time off options.
Pay
The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.