ServiceNow -ServiceNow Enterprise Service Mgmt (ESM) - Manager - Tech Cons - Open Location

About the role

As a ServiceNow Consulting Manager, you'll lead ServiceNow Transformation teams in a rapidly growing area of the business. You'll have the opportunity to grow your consulting and team leadership skills, build relationships, and obtain experiences that will define your career.

Responsibilities

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Participate in client working sessions, leading workstreams from planning through execution and closure.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 4 - 6 years relevant ServiceNow HRSD project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
• 15+ years of Big 4 or equivalent consulting experience.

Qualifications

• Proactive, adaptable, and committed to continuous improvement.
• Thrives in collaborative environments and passionate about delivering exceptional results for clients.

Skills

• Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers).
• Build and foster client relationships and demonstrate the value of EY services.
• Make fact-based decisions and resolve conflicts.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.
• Advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement.
• Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Support pre-sales efforts including creating proposals and estimates.
• Create high-quality deliverables and project artifacts.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Support waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Develop and implement AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language.

Benefits

At EY, we offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.