ServiceNow -ServiceNow Enterprise Service Management (ESM) - Senior - Tech Cons -Open Location
About the role
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Responsibilities
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
- No less than 2 - 4 years relevant ServiceNow project experience.
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ServiceNow Certified Implementation Specialist – Field Service Management
- 3+ years of Big 4 or equivalent consulting experience.
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
- Experience leading teams and supervising others.
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs.
Qualifications
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience.
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Skills
- Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
- Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers).
- Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation.
- Analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
- Advise clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions, including HR, customer service, field service, source-to-pay, workplace, legal, and shared services.
- Lead client conversations and workshops that connect ServiceNow AI capabilities to business outcomes, transformation priorities, and measurable value realization.
- Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
- Support management activities such as planning, status reporting, budgets and risk and issue logs.
- Create high-quality deliverables and project artifacts.
Benefits
Base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Pay
The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.