ServiceNow -ServiceNow Enterprise Service Management (ESM) - Senior - Tech Cons -Open Location

About the role

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Requirements

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• No less than 2 - 4 years relevant ServiceNow project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.

Qualifications

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Skills

• Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers).
• Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations.
• Lead client conversations and workshops that connect ServiceNow AI capabilities to business outcomes, transformation priorities, and measurable value realization.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Advise clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions, including HR, customer service, field service, source-to-pay, workplace, legal, and shared services.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Advising clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions, including HR, customer service, field service, source-to-pay, workplace, legal, and shared services.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Lead client process and design sessions and facilitate