ServiceNow Senior Admin

Key Responsibilities

• Manage ServiceNow instance health, upgrades, and patches.
• Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.).
• Monitor performance and troubleshoot issues to ensure platform stability.
• Create and manage user roles, groups, and permissions.
• Ensure compliance with security and governance policies.
• Implement advanced UI policies, business rules, workflows, and notifications.
• Lead integrations with third-party systems and APIs.
• Identify opportunities for automation and process optimization.
• Maintain documentation for configurations, processes, and procedures.
• Develop and maintain dashboards and reports for stakeholders.
• Provide mentorship and guidance to junior administrators.

Knowledge, Skills, And Abilities

• Proficiency in ServiceNow administration and configuration.
• Advanced knowledge of scripting (JavaScript, Glide API) and integrations.
• Excellent problem-solving and communication skills.
• Ability to lead projects and mentor junior team members.
• Experience leading platform upgrades, migrations, and complex integrations preferred.
• Advanced knowledge of ServiceNow scripting, APIs, and performance tuning preferred.

Work Experience, Education, And Certifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience administering ServiceNow in an enterprise environment.
• Strong understanding of ITIL processes and ServiceNow architecture.
• ServiceNow System Administrator and Implementation Specialist Certifications.
• ITIL v4 Foundation Certification.