ServiceNow Project Manager

Who We Are

Evora IT Solutions is a trusted ServiceNow partner specializing in innovative digital maintenance and field service solutions grounded in real-world use cases. Our expertise is centered on ServiceNow Customer Workflows, with a strong focus on Field Service Management, where we aim to be the leading implementation partner in the market. We believe great work happens when people are supported, challenged, and valued, so we invest heavily in our employees and offer one of the most competitive and thoughtful work packages in the partner ecosystem.

Who We Are Looking For

• Serve as the primary point of contact for assigned client engagements, owning communication, expectations, and overall delivery success.
• Lead cross-functional project teams through all phases of the delivery lifecycle, from kickoff through go-live and post-implementation support.
• Drive daily communication with project teams, clients, and internal leadership to provide clear status updates, surface risks, and plan upcoming milestones.
• Manage project financials, including budget tracking, forecasting, and timecard oversight for assigned team members.
• Apply Evora’s delivery methodology and best practices to ensure consistent, high-quality outcomes and client satisfaction.
• Persistently partner with Sales and clients to understand contracted services, project objectives, and success criteria, ensuring alignment throughout delivery.
• Own project governance, including scope, schedule, budget, resourcing, risks, issues, change management, and dependencies.
• Proactively identify delivery gaps, risks, or constraints, and develop mitigation plans or escalate appropriately to maintain project momentum.
• Mentor and support project team members to achieve service objectives, promote collaboration, and drive continuous improvement.
• Manage multiple concurrent projects, balancing priorities while maintaining quality, timelines, and customer experience.