ServiceNow Product Owner

Job Locations

US-AL-HUNTSVILLE

About the Role

PeopleTec is hiring a ServiceNow Product Owner to support our Huntsville, AL location. This role drives delivery of our ServiceNow platform, manages the product backlog, and aligns with stakeholders across engineering, test, and acquisition.

Responsibilities

• Manage the ServiceNow product backlog: priorities, sequencing, and acceptance.
• Define and communicate the platform roadmap aligned to ITSM, ITOM, CMDB, SAM, and HAM capability needs.
• Drive Agile delivery cadence (sprint planning, reviews, demos) with the third-party development partner.
• Accept user stories on behalf of the customer; ensure delivered work meets acceptance criteria and ITIL alignment.
• Engage stakeholders across engineering, test, and acquisition to surface needs and validate priorities.
• Partner with the Business Analyst on catalog and workflow priorities, and with the Platform Engineer on platform and security priorities.
• Track delivery metrics, throughput, and value realized; report to leadership.
• Manage scope and change requests against the third-party developer's contracted work.

Requirements

• 10-15 years as a Product Owner, Product Manager, or equivalent delivery role on a software or platform team.
• Demonstrated experience owning a backlog and driving Agile delivery with internal teams and third-party developers.
• Working knowledge of ITSM and the ServiceNow platform sufficient to make informed prioritization and acceptance decisions.
• Strong stakeholder engagement, written communication, and decision-making skills.
• Must be a U.S. Citizen
• An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire (or the able to obtain), and the ability to maintain this level of clearance during their employment.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field (additional experience may substitute).

Skills

• Active U.S. DoD SECRET clearance or higher.
• Certified Scrum Product Owner (CSPO), SAFe POPM, or equivalent.
• ServiceNow Certified System Administrator (CSA) or familiarity with ServiceNow delivery practices.
• ITIL Foundation certification.
• Experience as a Product Owner on a DoD or federal IT modernization program.
• Background in engineering, test, or acquisition processes.

Benefits

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

Skills

PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

Pay

Not specified

Schedule

Not specified