ServiceNow Product Owner

Our client, a leading Financial Services Company, is seeking a skilled and experienced ServiceNow Product Owner to join the ServiceNow Platform Team within Service Design. This position is available only for direct W-2 employment. Candidates must be legally authorized to work in the United States at the time of hire and are unable to provide visa sponsorship for this position.

Responsibilities

• Owns the ServiceNow automation and AI roadmap, prioritizing initiatives that maximize L1 ticket deflection, ROI, and business value across ITSM processes
• Leverages incident, escalation, and customer feedback data to identify automation opportunities, validate solution effectiveness, and drive continuous improvement in collaboration with architecture, development, and QA teams
• Evaluates and manages vendors and partners, ensures knowledge transfer, communicates roadmap progress, and drives stakeholder adoption of automation and AI capabilities

Requirements

• Demonstrated experience with ServiceNow ITSM modules and hands-on familiarity with Now Assist, Virtual Agent, and Predictive Intelligence
• Experience owning a product roadmap or similar prioritization function, including metric-driven decision making
• Working knowledge of Flow Designer, orchestration, and integration patterns sufficient to direct and evaluate developer work
• Experience evaluating vendors or implementation partners, including RFP processes
• Strong written and verbal communication skills for stakeholder reporting

Preferred Qualifications

• ServiceNow CIS-ITSM certification
• ServiceNow Now Assist Skill Kit certification or equivalent hands-on experience
• Experience with ServiceNow releases Xanadu or Yokohama
• Background in problem management or root-cause elimination disciplines

Key Competencies

• Roadmap Ownership and Prioritization
• Data-Driven Automation and Continuous Improvement
• Vendor Partnership, Knowledge Transfer, and Stakeholder Enablement

Work Environment

Preferred location: Chicago, but fully remote is acceptable.

Pay

The approximate pay range for this position is between $84,000 and $120,000. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About the Company

At KellyMitchell, our culture is world-class. We’re passionate about helping companies solve their biggest IT staffing and project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.