ServiceNow Pre-Sales Consultant

Responsibilities

• Partner with Sales and Delivery to design and position ServiceNow solutions that align with customer business needs.
• Lead process and technical discovery sessions with customers and partners.
• Translate complex technical capabilities into business-focused outcomes.
• Define high-level solution approaches, identify roles needed in delivery, and outline rough timelines for proposals and SOWs.
• Provide input on effort estimates, dependencies, and risk considerations.
• Support customer and partner engagements during the sales cycle.
• Serve as a customer advocate within ServiceNow, collaborating with Product Management, Leading Practices, and Training teams to ensure requirements are understood and addressed.
• Lead tailored ServiceNow demonstrations and interactive workshops to showcase platform capabilities.
• Facilitate discussions on processes, requirements, and best practices.
• Contribute to SOW development, estimates, and formal proposals.
• Affiliate with RFI/RFP responses and solution documentation.

Qualifications

• ServiceNow Expertise: 3–5+ years hands-on with ServiceNow; strong knowledge of one or more modules (ITSM, ITOM, SPM, SecOps); understands best practices, architecture, and configuration vs customization.
• Pre-Sales & Solutioning: Experience in pre-sales, solution consulting, or architecture; able to lead discovery sessions, design high-level solutions, define roles and rough timelines, and support RFP/RFI responses, demos, and workshops.
• Technical & Business Acumen: Translate technical capabilities into business value; understanding of IT processes and enterprise architecture.
• Communication & Collaboration: Excellent verbal and written skills; able to work with Sales, Delivery, Product, and Training teams; advocate for customer needs.
• Adaptability: Comfortable in fast-paced environments, flexible, and able to take on multiple roles as needed.