ServiceNow Portal Administrator, Senior
About the role
CGI Federal has an exciting opportunity for a ServiceNow Portal Administrator within our Intel sector. Advancing the national security mission through cutting-edge technology, this role requires a passion for keeping pace with rapidly evolving technology advancements and leveraging knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
Responsibilities
- Administer user access, roles, and permissions, perform system health checks, and monitor platform performance.
- Configure workflows, business rules, UI policies, and client scripts to meet business requirements.
- Manage and maintain various ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Develop and implement custom applications, integrations with other systems, and custom reports as needed.
- Partner with business stakeholders to understand their needs, gather requirements, and translate them into technical solutions.
- Perform regular system maintenance, including patching, hotfixes, and version upgrades, while ensuring customizations remain functional.
- Troubleshoot and resolve platform-related issues, providing technical support to end-users.
- Create and maintain detailed documentation for system configurations, processes, and procedures.
- Develop and manage operational metrics reporting and dashboards, utilizing tools like Performance Analytics.
- Develop, validate, and execute test plans for new features and enhancements before deployment.
Requirements
- Bachelor’s degree and/or 5 to 10 years of experience.
- TS/SCI clearance with the ability to obtain a TS/SCI with Poly highly desired.
- ServiceNow Certified System Administrator (CSA) certification.
- Experience in ServiceNow system administration, covering design, development, and implementation.
- Strong understanding of ServiceNow platform architecture and various modules (ITSM, CSM, ITOM, etc.).
- In-depth knowledge of ITIL/ITSM processes and how to implement them in the ServiceNow platform.
- Experience with advanced scripting, including business rules, client scripts, and UI actions.
- Experience with system integrations, including Active Directory, LDAP, and SSO.
Qualifications
- Excellent verbal and written communication, strong analytical and problem-solving skills, attention to detail, and the ability to manage multiple projects.
Benefits
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $200000.00.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.