ServiceNow - Moveworks Senior Consultant

Work you'll do

• Leading Moveworks implementation projects and workstreams across discovery, design, build, test, and deployment activities using an agile deployment methodology
• Establishing user journeys and user stories to support the design and configuration of the Moveworks AI Assistant, including knowledge management, conversational flows, and enterprise search capabilities
• Configuring and optimizing AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows across HR, IT, and other enterprise functions
• Collaborating with client stakeholders and cross-functional teams to gather requirements, document current-state service delivery operations, and support joint design sessions
• Managing project plans, milestones, risks, scope, and deliverables while supporting integrations with enterprise systems such as ServiceNow, Workday, and other human resources information system or information technology service management platforms

Qualifications

• Bachelor's degree
• 4+ years of experience supporting system integrations, including hands-on work with application programming interfaces (APIs), Representational State Transfer (REST), or Simple Object Access Protocol (SOAP), and troubleshooting integration issues
• 4+ years of experience implementing enterprise platforms, including Workday or ServiceNow, across configuration support, testing, and deployment activities
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

Preferred

• 4+ years of experience with solution architecture and system design for AI-driven employee experiences, including virtual assistants, automation, or orchestration across HR or IT platforms
• 2+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms
• 2+ years of experience collaborating with HR, IT, information security, and platform teams to deliver technical solutions and resolve issues
• 2+ years of project management experience
• 2+ years of Big 4 consulting experience
• 2+ years of experience designing or implementing an HR shared service center or employee service delivery transformation initiatives