ServiceNow Lead Developer

Duties And Responsibilities

• Serve as technical lead for the ServiceNow platform, establishing development standards, best practices, and platform governance.
• Provide technical guidance and mentorship to the ServiceNow Administrator, including configuration, troubleshooting, operational support, and platform enhancements.
• Provide technical direction for ServiceNow initiatives and ensure solutions align with the Firm's platform strategy, security requirements, and architectural standards.
• Promote platform stability and maintainability by managing technical debt and minimizing unnecessary customization.
• Design, develop, configure, and maintain ServiceNow applications, workflows, integrations, and platform capabilities using ServiceNow development tools and technologies.
• Support the full development lifecycle, including requirements, design, development, testing, deployment, documentation, upgrades, and ongoing support.
• Conduct code and solution reviews to ensure quality, security, maintainability, and adherence to Firm and ServiceNow standards.
• Led troubleshooting and root cause analysis for complex platform issues and identify opportunities to improve platform performance, reliability, and user experience.
• Leverage approved AI-assisted development tools to improve productivity, solution delivery, and code quality while ensuring appropriate review and compliance with Firm standards.
• Serve as the primary technical liaison with third-party ServiceNow development partners.
• Review vendor designs, estimates, implementation approaches, and deliverables for quality and adherence to Firm standards.
• Cook internal and vendor development activities, monitoring delivery, performance, service expectations, documentation, and knowledge transfer.

Documentation & Continuous Improvement

• Maintain technical documentation, including solution designs, integrations, development standards, and operational procedures.
• Stay current with ServiceNow releases, capabilities, and industry best practices and recommend new capabilities based on business value and technical fit.
• Identify opportunities to improve business processes, platform usability, self-service, and automation, including the responsible use of ServiceNow AI capabilities.

Skills And Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent education and experience.
• 5+ years of ServiceNow development experience, including technical leadership responsibilities.
• Demonstrated experience designing, developing, and supporting enterprise solutions on the ServiceNow platform.
• Strong knowledge of ServiceNow development technologies, APIs, integrations, and SaaS technologies.
• Experience with ITSM, Service Catalog, Flow Designer, App Engine, integrations, dashboards, and reporting.
• Experience establishing development standards and performing code and solution reviews.
• Strong analytical, troubleshooting, communication, and organizational skills with the ability to collaborate across technical and business teams.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with Integration Hub and App Engine Studio.
• Experience with PowerShell or other scripting languages.

Pay

The actual compensation will be determined based on experience and other factors permitted by law. Jackson Lewis offers a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) Retirement Plan, Flexible Spending & Health Savings Account, firm-paid holidays, vacation, and sick time, Employee assistance program and other benefits.