ServiceNow ITOM Consulting Manager

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

About the role

Crowe is seeking a ServiceNow ITOM Manager to join our growing ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. You’ll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients.

Responsibilities

• Execute deep technical configuration and scripting for ServiceNow ITOM, including:
  • Discovery patterns, probes, and sensors
  • MID Server installation, configuration, and troubleshooting
  • Event Management rule creation and alert correlation
  • Service Mapping design and deployment
• Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Translate technical requirements and architecture into scalable, supportable implementations.
• Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
• Write and maintain clear, reusable documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients periodically during technical workshops, validations, or post-go-live support.

Requirements

• 5-7 years of professional experience
• 5+ years of direct ServiceNow ITOM hands-on work.
• 3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on ITOM.
• Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
• Ability to independently deliver technical solutions with minimal supervision
• Excellent written and verbal communication, particularly around documenting complex logic
• Comfortable working both independently and collaboratively within distributed teams
• Bachelor's degree
• Willingness and ability to travel up to 30% as needed for client engagements.
• One of the following certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS)- Discovery, Service Mapping or Event Management or Certified Application Developer (CAD)

Skills

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
• In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
• Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
• Strong troubleshooting skills with MID Servers, connectivity, and system performance

Pay

A reasonable estimate of the current range is $103,200.00 - $210,900.00 per year.

Benefits

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.