ServiceNow IRM & SecOps Implementation Senior Consultant

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services.

About the role

Crowe is seeking an experienced and motivated ServiceNow IRM & SecOps Implementation Senior Consultant to join our growing ServiceNow Cloud Solutions team. This role is ideal for a professional with strong ServiceNow expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their ServiceNow and consulting leadership skills.

In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes. As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart. Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

Responsibilities

• Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives.

Requirements

• 2+ years of direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering ServiceNow solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel as needed for client engagements.

Preferred Qualifications

• Strong hands-on experience configuring and implementing ServiceNow solutions.
• Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
• Excellent communication, facilitation, and client-facing presentation skills.
• Proven ability to lead ServiceNow delivery projects and guide junior staff.
• Experience with business development activities (demos, proposals, pre-sales discussions).
• Strong problem-solving and organizational skills.

Skills

• ServiceNow Certified System Administrator (CSA) – Preferred.
• One or more ServiceNow Certified Implementation Specialist certifications – Preferred.
• Certified Application Developer (CAD) – a plus.

Pay

A reasonable estimate of the current range is $79,100.00 - $156,600.00 per year. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Benefits

At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.