ServiceNow HRSD Senior Consultant

Work you'll do

• Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities
• Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives
• Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations
• Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications
• Aiding in workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement

Qualifications

• Bachelor's degree
• 4+ years of experience in ServiceNow implementations and optimizations
• 2+ years of experience delivering and implementing at least 1 ServiceNow HR Service Delivery core module
• Ability to work independently and collaborate as part of a team
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

Preferred Qualifications

• 3+ years of project management experience leading end-to-end projects
• 2+ years of Big 4 consulting experience across 3+ client engagements
• Experience supporting the design or launch of an HR shared service center for 1,000+ employees or multiple regions
• Experience creating implementation plans or work breakdown structures for 2+ ServiceNow releases across design, build, test, cutover, and hypercare
• Experience delivering 1+ end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilization

Benefits

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.