ServiceNow HRSD Senior Consultant

Work you'll do

• Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities
• Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives
• Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations
• Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications
• Aiding in workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement

Qualifications

• Bachelor's degree
• 4+ years of experience in ServiceNow implementations and optimizations
• 2+ years of experience delivering and implementing at least 1 ServiceNow HR Service Delivery core module
• Ability to work independently and collaborate as part of a team
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

Preferred Qualifications

• 3+ years of project management experience leading end-to-end projects
• 2+ years of Big 4 consulting experience across 3+ client engagements
• Experience supporting the design or launch of an HR shared service center for 1,000+ employees or multiple regions
• Experience creating implementation plans or work breakdown structures for 2+ ServiceNow releases across design, build, test, cutover, and hypercare
• Experience delivering 1+ end-to-end ServiceNow HR Service Delivery implementation, including Case and Knowledge Management, Employee Center or Portal, HR Catalog or Workflows, and go-live stabilization