ServiceNow Functional Lead

About the Role

As an experienced ServiceNow Functional Lead, you will work in a collaborative environment, sharing new ideas and contributing to projects as a consultant without extensive travel demands. The Project Talent Model is designed for professionals with specialized skills aligned to current client needs, focusing on delivering services without additional business development or promotion expectations. Employment is tied to project roles, with eligibility for a competitive benefits package.

Responsibilities

• Support the client's Nuvolo/ServiceNow real estate technology solution by triaging issues and maintaining service continuity.
• Meet with business stakeholders to gather requirements and clarify desired outcomes.
• Partner with the client product owner to scope, design, and prioritize solution fixes and enhancements.
• Collaborate with the offshore team to develop and deliver approved fixes and enhancement requests.
• Respond to business questions on system functionality and translate technical details into clear, practical guidance.
• Provide weekly status updates to the product owner on progress, risks, and next steps.

About the Team

Our Deloitte Strategy & Transactions team guides clients through critical moments and transformational initiatives, offering end-to-end advisory services in valuation modeling, cost optimization, restructuring, business design, infrastructure and real estate, M&A, and sustainability. The Infrastructure and Real Estate team serves as trusted advisors, helping clients unlock value from their real estate portfolios through strategy development, operating model optimization, and technology enablement.

Qualifications

• 7+ years' experience in software development.
• 3+ years' experience supporting Nuvolo/ServiceNow production.
• Experience leading offshore technical teams to deliver fixes, enhancements, and production support.
• Hands-on ServiceNow administrator and technical experience.
• Experience working directly with business teams to gather requirements and support functional discussions.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, including occasional overnight travel.

Pay

The wage range for this role is $95,600.00 to $188,400.00, taking into account factors such as skill sets, experience, training, licensure, certifications, and business needs. Compensation decisions depend on individual circumstances.