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Jobs · Information Technology · Ohio

ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

EY · Cleveland, OH · 3 wk ago
On-siteInformation Technology$172k–$392k/yrFull-time

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, offering opportunities to showcase leadership and client relationship-building skills.

Responsibilities

  • Manage client relationships and engagement delivery on a daily basis.
  • Accountable for program/project management, ensuring all objectives are met.
  • Develop resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

  • Bachelor’s degree required (Master’s degree preferred).
  • No less than 5 - 7 years relevant experience in ServiceNow implementation.
  • 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
  • Minimum of 2 of the following ServiceNow certifications:
    • ServiceNow Certified Implementation Specialist – HR Service Delivery
    • ServiceNow Certified Implementation Specialist – Customer Service Management
    • ServiceNow Certified Implementation Specialist – Field Service Management

Skills and attributes for success

  • Ability to drive and support sales activities.
  • Lead and develop strategies for ServiceNow enabled transformations.
  • Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements.
  • Build and foster client relationships and demonstrate the value of EY services.
  • Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
  • Provide guidance and industry leading practice expertise for ServiceNow service management implementations.
  • Ability to analyze company's service management functional capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
  • Strong working knowledge of ServiceNow’s emerging AI capabilities.
  • Ability to advise clients on practical, value-driven AI use cases.
  • Ability to lead client conversations and workshops.
  • Experience in waterfall and agile delivery models.
  • Ability to create high-quality deliverables and project artifacts.

Qualifications

  • Bachelor’s degree required (Master’s degree preferred).
  • No less than 5 - 7 years relevant experience in ServiceNow implementation.
  • 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
  • Minimum of 2 of the following ServiceNow certifications:
    • ServiceNow Certified Implementation Specialist – HR Service Delivery
    • ServiceNow Certified Implementation Specialist – Customer Service Management
    • ServiceNow Certified Implementation Specialist – Field Service Management

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension, and 401(k) plans, and a wide range of paid time off options.

Pay

Base salary range for this job in all geographic locations in the US is $171,600 to $392,100. Base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700.

Schedule

Flexible vacation policy and a hybrid model where most people in external, client-serving roles work together in person 40-60% of the time over the course of an engagement, project or year.

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