ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, opportunities to showcase leadership and develop client relationships.

Responsibilities

• Manage client relationships and engagement delivery on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, manage engagement economics effectively.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• Big 4 or equivalent consulting experience, typically at Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• ServiceNow Certified Implementation Specialist – Customer Service Management
• ServiceNow Certified Implementation Specialist – Field Service Management

Qualifications

• Excellent consulting and interpersonal skills
• Ability to develop presentations, functional and technical roadmaps
• Experience with defining contextual, conceptual, and logical models
• Experience leading teams and supervising others
• A driver's license valid in the U.S.
• Ability to travel to meet client needs (up to 60%)

Skills

• Ability to drive and support sales activities
• Lead and develop strategies for ServiceNow enabled transformations
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements
• Ability to manage 2-3 engagements and mentor multi-disciplinary teams
• Ability to build and foster client relationships
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow service management implementations
• Ability to analyze a company's service management functional capabilities
• Strong working knowledge of ServiceNow’s emerging AI capabilities
• Ability to advise clients on practical, value-driven AI use cases
• Ability to lead client conversations and workshops
• Ability to lead client process design sessions
• Experience in waterfall and agile delivery models
• Ability to create high-quality deliverables and project artifacts

Benefits

• Comprehensive compensation and benefits package
• Flexible vacation policy
• Hybrid work model with 40-60% in-person work
• Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence