ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

About the role

As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. This is a client-facing role where you will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships. You will grow your consulting, technical, and team leadership skills, and build relationships that will define your career.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

The ideal candidate will have a Bachelor’s degree (with a Master’s degree preferred) and typically no less than 5 - 7 years of relevant experience in ServiceNow implementation. No less than 5 - 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level, is also required. Additionally, a minimum of 2 of the following ServiceNow certifications are preferred: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management.

Qualifications

To qualify for the role, you must possess the following qualifications:

• Ability to drive and support sales activities alongside EY pursuit teams.
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities.
• Experience leading teams and supervising others.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.

Skills

• Strong consulting and interpersonal skills.
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
• Ability to advise clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
• Experience leading teams and supervising others.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.

Benefits

EY offers a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. The base salary range for this role in the United States is $171,600 to $392,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Pay

The base salary range for this role in the United States is $171,600 to $392,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.