ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, offering opportunities to showcase leadership and develop client relationships.

Responsibilities

• Manage client relationships and engagement delivery on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• ServiceNow Certified Implementation Specialist – Customer Service Management
• ServiceNow Certified Implementation Specialist – Field Service Management

Skills and attributes for success

• Ability to drive and support sales activities, develop proposals, and participate in sales presentations
• Lead and develop strategies for ServiceNow enabled transformations
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements and solution delivery
• Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions (non-IT)
• Strong working knowledge of ServiceNow’s emerging AI capabilities
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high-quality deliverables and project artifacts

Pay

$171,600 to $392,100 (base salary range for all geographic locations in the US) or $205,900 to $445,700 (base salary range for New York City Metro Area, Washington State and California (excluding Sacramento))

Schedule

Flexible, with most people in external, client-serving roles expected to work together in person 40-60% of the time over the course of an engagement, project or year.