ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

About the role

As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will have the opportunity to lead and develop strategies for ServiceNow enabled transformations, work with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures, and build and foster client relationships.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, manage engagement economics effectively.

Requirements

Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience, 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level, ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management, Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization, Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture, Experience leading teams and supervising others, A driver's license valid in the U.S.

Qualifications

Bachelor’s degree required (4-year degree); Master’s degree preferred, Ability to travel to meet client needs (up to 60%), Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps, Strong working knowledge of ServiceNow’s emerging AI capabilities, including Now Assist, AI Agents, agentic workflows, AI Search, intelligent automation, and AI-enabled service delivery, Ability to advise clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions, including HR, customer service, field service, source-to-pay, workplace, legal, and shared services, Ability to lead client conversations and workshops that connect ServiceNow AI capabilities to business outcomes, transformation priorities, and measurable value realization, Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources, Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs, Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower),

Skills

• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts,
• Provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation,
• Drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations,
• Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers),
• Build and foster client relationships and demonstrate the value of EY services,
• Adaptability, problem solving, teamwork, relationship building, dependability, and organization,
• Effective development of presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise,
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
• Able to effectively communicate big ideas to senior leaders, often without technical backgrounds,
• Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture,
• Experience leading teams and supervising others,
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