ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location
About the role
As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships.
Responsibilities
- Lead engagement delivery and manage client relationships on a daily basis.
- Accountable for program/project management, ensuring that all objectives are met.
- Develop resource plans and budgets for engagements, managing engagement economics effectively.
Requirements
- Bachelor’s degree required (Master’s degree preferred)
- 5 - 7 years relevant experience in ServiceNow implementation experience
- 5 – 7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management
- Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience in defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
Qualifications
- Driver's license valid in the U.S.
- Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture
- Experience leading teams and supervising others
Skills
- Ability to drive and support sales activities along-side EY pursuit teams demonstrating how EY's services can solve a clients business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations
- Ability to lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures
- Ability to act as an engagement manager across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
- Ability to manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Ability to provide guidance and industry leading practice expertise for ServiceNow service management implementations across business functions (non-IT), including how specific business objectives can be met through process and technology transformation
- Strong working knowledge of ServiceNow’s emerging AI capabilities, including Now Assist, AI Agents, agentic workflows, AI Search, intelligent automation, and AI-enabled service delivery
- Ability to advise clients on practical, value-driven AI use cases across Enterprise Service Management and Global Business Services functions, including HR, customer service, field service, source-to-pay, workplace, legal, and shared services
- Ability to lead client conversations and workshops that connect ServiceNow AI capabilities to business outcomes, transformation priorities, and measurable value realization
- Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high-quality deliverables and project artifacts
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
Benefits
Base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Pay
The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
You’ll be able to work in a flexible environment, and fuel your extraordinary talents in a diverse and inclusive culture of globally connected teams.