ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

About the role

Lead ServiceNow Transformation teams in a rapidly growing area of the business. Client-facing role, opportunities to showcase leadership and client relationship building.

Responsibilities

• Manage client relationships and engagement delivery on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, manage engagement economics effectively.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• No less than 5 - 7 years relevant experience in ServiceNow implementation experience
• Big 4 or equivalent consulting experience, typically at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• ServiceNow Certified Implementation Specialist – Customer Service Management
• ServiceNow Certified Implementation Specialist – Field Service Management

Skills and attributes for success

• Ability to drive and support sales activities
• Lead and develop strategies for ServiceNow enabled transformations
• Act as an engagement manager across all aspects of ServiceNow ESM/GBS engagements
• Manage 2-3 engagements and mentor multi-disciplinary teams of 10+ resources including offshore resources
• Build and foster client relationships
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow service management implementations
• Ability to analyze a company's service management functional capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps
• Strong working knowledge of ServiceNow’s emerging AI capabilities
• Ability to advise clients on practical, value-driven AI use cases
• Ability to lead client conversations and workshops that connect ServiceNow AI capabilities to business outcomes
• Experience in waterfall and agile delivery models
• Ability to create high-quality deliverables and project artifacts

Pay

$171,600 to $392,100 base salary range for the US, $205,900 to $445,700 for the New York City Metro Area, Washington State and California (excluding Sacramento).

Schedule

Flexible vacation policy, up to 60% travel to meet client needs.