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Jobs · Information Technology · New York

ServiceNow - Enterprise Service Mgmt Transformation - Senior Manager - Tech Cons - Open Location

EY · Jericho, NY · 2 days ago
On-siteInformation Technology$172k–$392k/yrFull-time

About the role

As a ServiceNow Consulting Senior Manager at EY, you will lead ServiceNow Transformation teams in a rapidly growing area of the business. You will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.

Responsibilities

  • Lead engagement delivery and manage client relationships on a daily basis.
  • Accountable for program/project management, ensuring that all objectives are met.
  • Develop resource plans and budgets for engagements, managing engagement economics effectively.

Requirements

Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience, 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level, ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

Qualifications

  • Bachelor’s degree required (Master’s degree preferred)
  • ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) (ideally)
  • Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience (ideally)
  • Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) (ideally)

Skills

  • Excellent consulting and interpersonal skills
  • Strong business acumen and ability to make fact-based decisions and resolve conflicts
  • Ability to drive and support sales activities
  • Strong working knowledge of ServiceNow’s emerging AI capabilities
  • Ability to analyze a company's service management functional capabilities
  • Ability to lead client conversations and workshops
  • Ability to lead client process design sessions

Benefits

Comprehensive compensation and benefits package including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Pay

The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700.

Schedule

Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

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