ServiceNow Enterprise Architect - Senior Principal

Who You’ll Work WithAs a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. What You’ll DoAs a ServiceNow Enterprise Architecture Business Process Consultant, you will serve as the voice of the business on ServiceNow Enterprise Architecture (EA) engagements and pre-sales activities across the architecture and technology portfolio landscape, including Application Portfolio Management, Technology Portfolio Management, business capability modeling, architecture roadmaps, and technology standards and lifecycle governance. You will lead process discovery, design future-state business processes, and translate business needs into actionable requirements and user stories that guide solution delivery. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Your primary responsibility is strategic and functional, not technical. That said, this is a techno-functional role, and you bring enough platform depth and hands-on configuration experience to flex when an engagement calls for it: stepping in occasionally to help with development work or to back up the technical architect on a short-term basis. You also carry a scrum master and product owner skillset and are expected to use it, running the team’s ceremonies, owning and grooming the backlog, and acting as solution owner for the workstream when an engagement is structured that way.Lead process discovery and design workshops to capture current-state processes, pain points, and future-state business process designsTranslate business requirements into well-formed epics, user stories, and acceptance criteria for ServiceNow EA workflows spanning capability modeling, application rationalization, technology standards and lifecycle governance, architecture decision management, and roadmap planningDevelop process maps, architect, application owner, and business capability owner personas, business capability maps, and target-state architecture roadmaps, and business process documentation that connect rationalization and modernization outcomes to platform capabilitiesPartner with clients using a future-focused mindset to understand their business processes, technology landscape, and transformation goals, aligning ServiceNow capabilities to measurable outcomesLead and participate in design workshops, testing, deployment readiness, organizational change management (OCM), and end-user training activities across enterprise and public sector accountsServe as scrum master for the delivery team, facilitating sprint planning, daily standups, backlog refinement, sprint reviews, and retrospectives, and keeping the team cadence and working agreements intactAct as product or solution owner for the workstream, owning the backlog end to end: prioritizing against business value, sequencing releases, managing scope trade-offs, and formally accepting completed work on behalf of the businessRemove impediments and manage delivery flow, tracking velocity, burndown, and sprint commitments, and escalating blockers early to the engagement managerFacilitate estimation and capacity planning with the delivery team, including story pointing, sprint sizing, and release forecastingCoach client product owners and business stakeholders on agile ways of working, backlog hygiene, definition of ready and done, and the discipline of prioritizing by valueAdvise on enterprise architecture operating models, architecture review cadences, governance cadences, EA KPIs/metrics such as application redundancy, technology risk exposure, and standards adherence, OCM and training strategies, and adoption approaches that sustain business value after go-liveEnsure solutions align to leading practices and out-of-the-box capabilities, challenging customization requests with process-first alternativesFlex into hands-on platform work on an as-needed basis: this is not a primary duty of the role, but you should be comfortable helping with configuration or development, or backing up the technical architect, when an engagement requires itAdvise business stakeholders on process improvement opportunities, roadmap prioritization, adoption, and value realizationMentor teammates on requirements elicitation, story writing, process design, and workshop facilitation best practicesRespond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ServiceNow content, implementation approaches, and value propositionsContribute to practice development through delivery accelerators, process playbooks, thought leadership, and ServiceNow-focused client offeringsCollaborate across ServiceNow EA and adjacent workflows including Strategic Portfolio Management, Application Portfolio Management, IT Asset Management, IT Operations Management, AI, and Data Foundations to deliver integrated platform solutionsWhat You’ll BringYou are a seasoned ServiceNow business process practitioner who thrives in complex enterprise environments and has a track record of guiding organizations through transformational ServiceNow implementations. Your strength is process and strategy, complemented by enough technical fluency to get into the platform when a project needs it.3+ years of ServiceNow business process and functional consulting experience, with expertise in at least one of the following: Enterprise Architecture, Application Portfolio Management, Technology Portfolio Management, or architecture governance and rationalizationProven ability to drive alignment across business and technology stakeholders (facilitating decisions, resolving competing priorities, and keeping delivery focused on measurable business value and adoption)Passion for leveraging the ServiceNow platform to streamline architecture and portfolio decision-making, improve architect and portfolio planner experiences, and bring visibility and control to the application and technology estate across its full lifecycleAbility to communicate and build relationships at all levels of an organization, from application owners and platform teams to chief architects, CIO, and C-suite executives, translating technical and business concepts for both technical and non-technical audiencesStrong consultative approach with the ability to assess process maturity, define future-state processes, manage client expectations, and deliver on tight schedules with high attention to detailExperience supporting solution design across multiple ServiceNow products, including process design, requirements management, testing, organizational change management, and trainingEnough hands-on ServiceNow configuration and development experience (Flow Designer, Workspaces, forms and business rules, scripting, integrations, and data imports) to contribute to build work or backstop an architect when needed; deep technical specialization is not expectedDemonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecyclesExperience facilitating executive and practitioner workshops focused on process strategy, roadmap planning, and architecture governanceDemonstrated scrum master capability, with experience facilitating the full set of agile ceremonies and maintaining team cadence, velocity, and working agreementsProduct or solution owner experience, including backlog ownership, value-based prioritization, release sequencing, and formal acceptance of delivered workComfort operating in waterfall, agile, and hybrid delivery models, with the judgment to know which ceremonies and artifacts actually serve a given engagementQualificationsAt least 3 full-lifecycle ServiceNow implementations in the role of business process consultant, business analyst, or functional leadRequired CertificationsCertified System Administrator (CSA)CIS – Data Foundations (CIS-DF)ServiceNow Enterprise Architecture Implementation Delivery AccreditationPreferred CertificationsCIS – Strategic Portfolio Management (CIS-SPM)Architecture Excellence (ArchX)An agile delivery certification, such as SAFe Agilist, SAFe Scrum Master, Scrum Alliance Certified ScrumMaster, or Scrum.org Professional Scrum MasterProcess and Platform ExpertiseStrong functional knowledge of the ServiceNow platform (Enterprise Architecture Workspace, business capability and information object models, Application Portfolio Management, Technology Portfolio Management, architecture roadmaps and target states, CMDB and CSDM, and Reporting/Performance Analytics)Experience with Strategic Portfolio Management, IT Asset Management, and IT Operations Management big plusWorking knowledge of business capability and architecture modeling concepts and how they translate into ServiceNow capability, application, and technology recordsExperience working with processes that span ServiceNow and adjacent enterprise systems such as EA repositories being replaced or federated (LeanIX, Ardoq, Bizzdesign, Orbus), CMDB and discovery sources, PPM and agile tools, and finance systems supporting technology cost transparencyExperience with agile delivery tooling and artifacts, including backlog management in Jira, Azure DevOps, or ServiceNow Agile Development, sprint boards, velocity and burndown reporting, and definition of ready and doneExcellent verbal and written communication skills with strong executive presenceExperience leading executive stakeholder discussions, business case development, and value/ROI modelingExperience leading organizational change management and end-user training efforts, including stakeholder analysis, communications planning, training curriculum development, and deliveryBachelor’s degree or equivalent combination of education and professional experience preferredAbout UsSlalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: East Bay, San Francisco, Silicon Valley:Senior Principal: $222,000-$271,000San Diego, Los Angeles, Orange County, Seattle, Boston, New York City, Washington DC: Senior Principal: $204,000-$249,000All other locations:Senior Principal: $187,000-$228,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until October 30, 2026, or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. Please note, this recipient is not able to support recruitment inquiries beyond this purpose. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.