ServiceNow Engagement Lead

Key Responsibilities

• Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.
• Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.
• Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.
• Apply Now/Create or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.
• Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.
• Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.

Required Qualifications

• Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.
• Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
• Citizenship: Must be a US Citizen or Green Card holder.
• Educational Background: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.

Preferred Qualifications

• Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.
• Certifications (Highly Preferred): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) in one or more modules, Project Management Professional (PMP) or PRINCE2, Certified Scrum Master (CSM), ITIL v4 Foundations or higher.

Critical Success Factors

• Ability to work onsite in Columbus, OH, full-time.
• Exceptional communication and negotiation skills, with the ability to manage expectations in a sensitive, high-stakes environment.
• A "hands-on" leadership style with the ability to troubleshoot delivery roadblocks and mentor junior team members.

About Seneca Resources

Seneca Resources is a trusted career partner that provides opportunities for professionals to grow their careers while making an impact. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, Seneca offers competitive pay, comprehensive benefits, and support for career development.

We are committed to fostering a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer. We encourage applications from all qualified individuals.