ServiceNow Developer I

About the role

Join Pax8 as a ServiceNow Developer in the United States and help shape how a global cloud marketplace uses technology to deliver smarter outcomes. You’ll be part of Pax8’s evolving AI journey, experimenting with automation, exploring emerging tools, and growing your technical expertise alongside cutting-edge innovation.

Responsibilities

• Design & Build:

  • Develop, configure and enhance ServiceNow solutions that power key business functions
  • Build workflows, automations, and integrations that reduce manual effort and drive efficiency

• Deliver & Improve:

  • Contribute to sprint ceremonies, testing cycles, and releases
  • Ensure all code is high quality, reviewed, and aligned with best practices

• Maintain & Support:

  • Keep ServiceNow systems running smoothly by monitoring performance and resolving issues
  • Configure platform components including catalog items, business rules, notifications and reports

• Respond & Resolve:

  • Support escalations, troubleshoot incidents, and help maintain system continuity
  • Collaborate with technical teams during critical incidents and recommend improvements

• Innovate with Automation & AI:

  • Experiment with automation tools and AI-driven capabilities
  • Identify opportunities to streamline workflows and enhance operational processes

• Document & Share:

  • Create clear, structured documentation and knowledge base content
  • Share insights and best practices to strengthen team collaboration

• Develop & Grow:

  • Continuously develop your skills across cloud, automation and security
  • Support and collaborate with teammates while expanding your own expertise

Qualifications

• Demonstrated experience working with ServiceNow development, configuration, and platform maintenance
• Proven understanding of ServiceNow modules such as ITSM or related platform capabilities
• Strong knowledge of scripting and web technologies such as JavaScript, REST APIs, JSON, and modern frameworks
• Experience building workflows, automations, and integrations within enterprise systems
• Solid understanding of IT service management principles and frameworks
• Ability to troubleshoot complex issues with a structured and analytical approach
• A collaborative mindset with strong communication skills across technical and non-technical audiences
• Curiosity, initiative, and a passion for continuous learning in a fast-moving environment

Benefits

• Compensation Range: $66,000 - $94,000/yr, depending on experience and qualifications
• Comprehensive health, dental and vision insurance
• Roth 401(k) plan with company contribution
• Generous paid time off and paid holidays
• Paid volunteer time to support causes that matter to you
• Wellness programs and employee assistance support
• Learning and development investment in your growth
• Flexible working environment

Pay

$66,000 - $94,000/yr, depending on experience and qualifications

Schedule

Full-time