ServiceNow Developer

Key Responsibilities

• Design, develop, and implement ServiceNow applications and enhancements using JavaScript, Flow Designer, Script Includes, Business Rules, UI Policies, etc.
• Lead the development of solutions within ITSM, ITOM, HRSD, CSM, and/or other modules based on organizational priorities.
• Collaborate with stakeholders, BAs, and process owners to understand requirements and deliver efficient, scalable ServiceNow solutions.
• Create and manage REST/SOAP integrations with external systems and internal tools.
• Support platform upgrades, clone processes, and performance tuning.
• Ensure development follows best practices, coding standards, and governance models.
• Troubleshoot issues, perform root cause analysis, and provide timely resolution for incidents and problems.
• Create and maintain technical documentation and knowledge articles.
• Mentor junior developers and contribute to the team’s technical growth.

Required Qualifications

• 3–5+ years of hands-on development experience with ServiceNow.
• Proven experience with JavaScript, Glide API, and ServiceNow development frameworks.
• Strong experience in one or more modules: ITSM, ITOM, HRSD, CSM, SecOps, etc.
• Experience creating custom applications and/or managing Scoped Apps.
• Familiarity with ServiceNow integrations using REST, SOAP, and MID Server.
• Knowledge of CMDB, Flow Designer, and Performance Analytics is a plus.
• ServiceNow Certified System Administrator (CSA) required.
• One or more advanced certifications (e.g., CIS-ITSM, CAD, or Application Developer) preferred.

Preferred Skills

• Strong analytical and problem-solving skills.
• Able to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Agile/Scrum experience is a plus.