ServiceNow Developer

Duties & Responsibilities

• • Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
  • Develop and maintain ServiceNow applications, workflows, and automation solutions
  • Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows
  • Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.)
  • Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications
  • Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow
• Identity Management
  • Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow
  • Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID)
  • Build and manage access request workflows, access certification campaigns, and entitlement reviews
  • Ensure compliance with identity governance policies and audit requirements
  • Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies

Knowledge, Skills & Abilities

• 3-5 years of experience administering ServiceNow in a large enterprise environment
• 3+ years of experience implementing or managing identity management solutions within ServiceNow
• Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers
• Proficiency in JavaScript, REST APIs, and ServiceNow scripting
• Hands-on experience with PowerShell scripting for automation and system administration
• Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning
• Strong troubleshooting skills and ability to resolve complex technical issues efficiently
• Knowledge of ITIL framework and IT service management best practices

Minimum Qualifications

• High school diploma or GED; 2 years of education beyond high school in college or technical school
• 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
• 3-5 Years of SDLC and CI, CD experience - Tools, Frameworks and best practices
• 3-5 Years MS Azure Environment Development experience
• 2-3 Years MS Azure DevOps operational (pipeline) experience
• 2-3 Years experience in Domain-specific framework development
• 2-3 Years of Data integrations and exchange frameworks (JSON, XML, EDI)
• [Domain] Specific Experience is Mandatory

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
• Experience with ITIL processes and frameworks
• Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots
• Familiarity with scripting languages like PowerShell, JavaScript and SQL
• Knowledge of compliance standards such as SOX

Work Environment

• Office environment
• In office 4 days a week, 1 day remote flexibility