ServiceNow - Business Analyst
Location: Remote (with occasional travel as needed)
About the role
NTT DATA is seeking a highly motivated and experienced ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This role is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Responsibilities
- Business Process Consulting
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Business Analysis
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
- Client Engagement & Delivery Support
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
Requirements
- 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- 1–2 years of strong understanding of Agile methodologies and experience supporting Scrum teams.
Qualifications
- Required ServiceNow Certifications:
- Junior: CSA and at least 1 CIS (any)
- Intermediate: CSA, at least 1 CIS (any)
- Senior: CSA, at least 1 CIS (Any), and CTA
- Excellent communication, facilitation, and documentation skills.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Pay
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $75 to $95. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
Benefits
- Medical, dental, and vision insurance
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance program
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
Duration: 1 year (temporary, W2 only; no C2C)