ServiceNow Administrator / ITSM Analyst

We are seeking an experienced ServiceNow Administrator / ITSM Analyst to manage and optimize our ServiceNow platform while supporting ITSM and ITOM processes.

Responsibilities

• Administer and maintain the ServiceNow platform, including governance, configuration management, upgrades, patching, and user/role administration.
• Design, automate, and support workflows across the ServiceNow ecosystem.
• Manage and govern the CMDB, ensuring alignment with ITSM processes and data quality standards.
• Monitor platform performance and recommend process improvements to enhance operational efficiency.
• Analyze operational data, incidents, logs, and metrics to develop KPIs, reports, and executive dashboards.
• Document processes, integrations, and workflows while collaborating with technical and business stakeholders.

Qualifications

• 5+ years of experience in IT Service Management (ITSM), IT Operations, ITOM, or ITIL-based environments.
• Strong hands-on experience with ServiceNow administration and enterprise ITSM/ITOM platforms.
• Proven business analysis skills, including process mapping, stakeholder engagement, requirements gathering, and user story development.
• Solid understanding of IT infrastructure, including networks, servers, virtualization, AWS, Azure, monitoring tools, certificates, and asset lifecycle management.
• Strong knowledge of ITIL practices; ITIL v4 certification preferred.
• Excellent analytical, documentation, communication, and stakeholder management skills.
• Postsecondary education in Information Technology, Computer Science, or a related field.

Schedule

This is a Contract to Hire position based out of Greensboro, NC.

Pay

The pay range for this position is $48.74 - $71.39/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.